Jira Crashed

Raju April 19, 2019

Hello,

I got an error while starting jira (Error message: Unexpected exception during JIRA startup. This JIRA instance will not be able to recover. Please check the logs for details)

 

Even though i verified log files i didn't get understood any thing in that (attached log file for your reference)

Please help me in resolving this issue.

https://s3.ap-south-1.amazonaws.com/logfilesjira/atlassian-jira.log

2 answers

1 vote
Taranjeet Singh
Community Leader
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April 19, 2019

@Raju Seems that your H2 database has been corrupted. See this similar post to see if it helps you: https://community.atlassian.com/t5/Jira-questions/h2db-corrupted-anything-i-can-do/qaq-p/586581

You may need to use H2 database recovery tool or if you have the backup then you can try to restore it.

But if it is a totally new JIRA installation, I would recommend to setup sufficient JVM heap memory for JIRA (https://confluence.atlassian.com/adminjiraserver074/increasing-jira-application-memory-881683971.html) to avoid Db corruption due to insufficient memory.

Taranjeet Singh
Community Leader
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April 22, 2019

@Raju  Did my answer help resolving your issue?

Raju April 23, 2019

Hello Taranjeet Singh,

 

Thank you for the reply. issue was resolved.

 

Thankyou

Taranjeet Singh
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 23, 2019

@Raju Curious to know as how you resolved it? It will be helpful for the community as well !

0 votes
Michael Thompson
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April 19, 2019

Raju, is it safe to assume this is a test Jira server and not a production server? You should NOT use the H2 database for production.

Raju April 23, 2019

@Michael Thompson 

It is a test jira server only, for production we are using Oracle 10g database

 

Thank you for the suggestion.

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