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Jira Crashed

Hello,

I got an error while starting jira (Error message: Unexpected exception during JIRA startup. This JIRA instance will not be able to recover. Please check the logs for details)

 

Even though i verified log files i didn't get understood any thing in that (attached log file for your reference)

Please help me in resolving this issue.

https://s3.ap-south-1.amazonaws.com/logfilesjira/atlassian-jira.log

2 answers

1 vote
Taranjeet Singh Community Leader Apr 19, 2019

@Raju Seems that your H2 database has been corrupted. See this similar post to see if it helps you: https://community.atlassian.com/t5/Jira-questions/h2db-corrupted-anything-i-can-do/qaq-p/586581

You may need to use H2 database recovery tool or if you have the backup then you can try to restore it.

But if it is a totally new JIRA installation, I would recommend to setup sufficient JVM heap memory for JIRA (https://confluence.atlassian.com/adminjiraserver074/increasing-jira-application-memory-881683971.html) to avoid Db corruption due to insufficient memory.

Taranjeet Singh Community Leader Apr 22, 2019

@Raju  Did my answer help resolving your issue?

Hello Taranjeet Singh,

 

Thank you for the reply. issue was resolved.

 

Thankyou

Taranjeet Singh Community Leader Apr 23, 2019

@Raju Curious to know as how you resolved it? It will be helpful for the community as well !

Raju, is it safe to assume this is a test Jira server and not a production server? You should NOT use the H2 database for production.

@Michael Thompson 

It is a test jira server only, for production we are using Oracle 10g database

 

Thank you for the suggestion.

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