Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,365,162
Community Members
 
Community Events
168
Community Groups

Jira Cloud for Excel add-in only works online

Hi, 

Im using the Jira Cloud <> Excel add-in. 

But unfortunately it only works for excel online. When trying to deploy it for Zendesk I get this message: 

"the file cannot be opened"

Thanks!

 

1 answer

0 votes

Hi @Silvia Pumar , I'm not sure I follow. I will say that I have used the extension on my local Excel Application successfully many times. What I am not understanding is how Zendesk factors in here.

Hi Jack!

Thanks for your quick reply!

So sorry I meant Excel (it seems I was thinking about Zendesk tough!)

I already solved it by inserting the extension from the local excel page. 

But first, I had to enable "let users access the Office Store" in my 365 admin settings.

Thanks!

Jack Brickey Community Leader Aug 24, 2022

yes indeed that would do it!

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS

Atlassian Community Events