Jira - Can't find issue just created until its edited

1) create issue in project ERMS:

2) note the issue key, in this case its ERMS-3652

3) navigate to issue using pop-up notification or editing url (xxx/browse/ERMS-3652)

4) Try and use a filter to see issue:

5) Try and view issue on agile board - not there either

6) Try 'view on board' link in open issue:

7) Not on any board?

8) Here is my board filter:

9) Edit issue in any way, including adding label, assigning team feild or setting 'In Progress' and then I can see the issue:

10) Workaround that I am teeling users is to edit a label when creating issues so they can find them again.

11) I have recently added permission schemes and project roles but don't think that could affect this problem. Problem is evident for different user levels from dev to admin.

3 answers

1 vote

Looks like your issue is not indexed after creation. Did you create the workflows yourself? Or make any changes to the workflows?

Make sure you have a workflow post function in the 'Create' transition to index the issue. You will find the same in the default workflows. Editing reindexes the issue and that explains why it appears in the filters after the edit.

Thanks for the hint, will check it out.

Thanks Jobin, that is exactly what was wrong. Another admin had created a new workflow without the post function.

Just asked this question with heaps of screenshots but they have disappeared - sigh!

Done - fixed workflow post function

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Apr 22, 2018 in Jira Software

How-to setup a secured Jira Software 7.9.0 on Ubuntu 16.04.4 in less than 30 minutes

...PermissionsStartOnly=true User=www-data Group=www-data ExecStart=/opt/jira/bin/startup.sh ExecStop=/opt/jira/bin/shutdown.sh TimeoutStartSec=120 TimeoutStopSec=600 PrivateTmp=true [Install] WantedBy...

2,088 views 14 13
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you