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Jira - Automation close issue automatically

Hi all,

I'm trying to use jira automation to close an issue based on the criteria.  Criteria works fine but the issue remains open.

Tried the following:

Edit issue 

> Status of issue > set to closed - doesn't work or

> Issue Status > set to closed - doesn't work 

 

I do see the rule running successfully in the history but the issue remains still open.

 

How do you set the status to closed?

 

2 answers

2 accepted

1 vote
Answer accepted
Hana Kučerová Community Leader Jun 27, 2021

Hi @Gavin ,

please try to use Transition issue action instead of edit. 

thanks did figure that out with some extensive googling but thank you for the answer.

Like Hana Kučerová likes this
0 votes
Answer accepted

Hi Gavin ,

 

Can you try using the Transition issue option instead of Edit issue .

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