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Jira Automation Rule doubling Linked Issue


I'm just starting to get into Jira Automation and I have a rule that creates a "Relates to" Link if another ticket is mentioned in a comment. While reviewing the audit log this morning I noticed that a pair of tickets were linked to each other twice. This is not an ideal behavior, so I was wondering if anyone could help me add some logic to prevent this.

Double Linked Tickets.pngScreen Shot 2021-01-27 at 8.21.32 AM.png


3 answers

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Answer accepted

Hello All,

I was finally able to figure it out. Here is my overall rule

Screen Shot 2021-03-01 at 9.41.25 AM.png

The change was adding the 2nd comparison after learning more about smartvalues.

Adding one more conditional before your Link action should do it.

I recommend the "Related Issues Condition" which allows you to test Linked Issues.

In the JQL, use this:

linkedIssue = {{comment.body.match ... }}

Below is a test rule I created to validate this approach:

Screen Shot 2021-01-27 at 8.42.17 AM.png

Good Idea @Mykenna Cepek ,

The challenge is that the related issues condition doesn't use regex 

Do you get an error when you used your regex in the smart value for the "Matching JQL" field? That would surprise me -- I'd appreciate seeing that error.

My suggestion was to set the "Matching JQL" field for this new condition, for your situation, to be this:

linkedIssue = {{comment.body.match("([A-Z]+-\d+)")}}

My test rule doesn't use it, but I'm proposing the new conditional in your rule would.

This would prevent creating another link (of any link type) to the same issue.

Thank You @Mykenna Cepek - I misunderstood the validation message on that condition. I have added it and I'll see how it goes.

I really appreciate you helping me out

Screen Shot 2021-01-27 at 11.21.19 AM.png

0 votes
Stuart C Community Leader Jan 27, 2021

Hi @Fred Deichler 

Are you only expecting each ticket to have 1 link - that's easier to work around:


@Stuart C - unfortunately not as we have numerous projects

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