Jira Automation Rule doubling Linked Issue

[Fred Deichler]

Hello,

I'm just starting to get into Jira Automation and I have a rule that creates a "Relates to" Link if another ticket is mentioned in a comment. While reviewing the audit log this morning I noticed that a pair of tickets were linked to each other twice. This is not an ideal behavior, so I was wondering if anyone could help me add some logic to prevent this.

[Fred Deichler · Accepted solution]

Hello All,

I was finally able to figure it out. Here is my overall rule

The change was adding the 2nd comparison after learning more about smartvalues.

[Mykenna Cepek]

Adding one more conditional before your Link action should do it.

I recommend the "Related Issues Condition" which allows you to test Linked Issues.

In the JQL, use this:

linkedIssue = {{comment.body.match ... }}

Below is a test rule I created to validate this approach:

[Fred Deichler]

Good Idea @Mykenna Cepek ,

The challenge is that the related issues condition doesn't use regex 

[Mykenna Cepek]

Do you get an error when you used your regex in the smart value for the "Matching JQL" field? That would surprise me -- I'd appreciate seeing that error.

My suggestion was to set the "Matching JQL" field for this new condition, for your situation, to be this:

linkedIssue = {{comment.body.match("([A-Z]+-\d+)")}}

My test rule doesn't use it, but I'm proposing the new conditional in your rule would.

This would prevent creating another link (of any link type) to the same issue.

[Fred Deichler]

Thank You @Mykenna Cepek - I misunderstood the validation message on that condition. I have added it and I'll see how it goes.

I really appreciate you helping me out

[Stuart C]

Hi @Fred Deichler 

Are you only expecting each ticket to have 1 link - that's easier to work around:

[Fred Deichler]

@Stuart C - unfortunately not as we have numerous projects