Jira Automation - No update for 48 hours

Ric Cruz
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 22, 2024

I need an automation that alerts me, via email, if a ticket is in "in Progress" state and gets no update for 48 hours from one of my engineers.

Then if there's no activity in the ticket for say, another 4 hours (during workdays), another email.

Ive tried many automations but none seem to work well, i either get an initial email notifying me that there is no update after the first 48 hours but then i get nothing after. 

1 answer

0 votes
Stephen Wright _Elabor8_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 22, 2024

Hi @Ric Cruz 

It sounds like you have gotten the first half to work, but the second half is not.

Could you provide us the current rule(s) you've built (screenshots would be great), so we can help advise?

Ste

Ric Cruz
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 22, 2024

2024-03-22_12-50-24.jpeg2024-03-22_12-56-27.jpeg

 

 

(project = "myproject" AND status in ("in progress", "waiting for agreed action") AND issueFunction not in commented ('after -2d'))

Ive done so many iterations of this now i think this is the last one to work, but not been able to add the second part for the additional 4 hours.

 

Currently trying one with the below JQL, to try to simplify it? 

updated >= 2d 

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
TAGS
AUG Leaders

Atlassian Community Events