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I have created a new jira automation for round robin assigning tasks but it seems to never trigger. Also when I try to turn off or on any automation, or make changes to existing rules I get an unspecific error. I've attached the rule and how it's configured, and as you can see from the audit log, it's never triggering. I've also added a photo of the error i'm getting when trying to turn off a rule or edit a rule.
I'm using: Jira service desk 4.2.4
Jira Software: 8.2.4
Jira Core: 8.2.4
You should try the following solution
https://confluence.atlassian.com/automation/upgrading-to-automation-for-jira-7-3-1055951956.html > The part 5 is a prerequisite when upgrading.
I experienced the same problem and this have fixed my problem
The support helped a lot on this one to be perfectly honest and I hope it could help.
I have exact same issue as Kiran.
It is reliably reproducible after changing "Who can edit this rule".
I cannot even delete it or disable, so it is polluting my list of automation rules.
This could be a critical problem if the trigger is automatic and not desired anymore.