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Jira Automation Issue

I have created a new jira automation for round robin assigning tasks but it seems to never trigger. Also when I try to turn off or on any automation, or make changes to existing rules I get an unspecific error. I've attached the rule and how it's configured, and as you can see from the audit log, it's never triggering. I've also added a photo of the error i'm getting when trying to turn off a rule or edit a rule.

I'm using: Jira service desk 4.2.4

Jira Software: 8.2.4

Jira Core: 8.2.4

2 answers

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0 votes
Answer accepted

error.PNGRound Robin rule.PNG

Was this resolved, if so any advice? I'm currently experiencing the same issue.

0 votes
John Funk Community Leader May 07, 2021

Hi Chris - Welcome to the Atlassian Community!

Can you share a screen shot of your Rule Details page? 

Does this Rule get called from another rule possibly? If so, check the box on the Details page. 

Be sure to save and publish the Rule. 

I just made this new so it should not be called by anything else.rule detail.PNG

John Funk Community Leader May 07, 2021

The only things I can think of are to change the Actor to Automation For Jira to see if this has any effect. 

And to click the Allow Rule Trigger box - again, just to see what happens. 

Any time I try to make any changes I get "an unknown error occurred. Please reload and try again" no matter what I do. Where can I view this error? 

John Funk Community Leader May 07, 2021

Just trying to click on the box and publish it causes that error? 

Yes, if I try to turn it off or on I get that error. And if I go into it to make changes i get that error

John Funk Community Leader May 07, 2021

That sounds like you need to go ahead and submit a ticket to Atlassian:

https://support.atlassian.com/contact/#/

Like Bill Sheboy likes this

Hello, I have the same problem...And I just realized it is not linked to the automation I just created. It also affects "old" automation... No automation can be updated.

I created an issue to Atlassian Support

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