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Jira Automation - Avoid Duplicates

Hello Team,

I have an automation that creates a ticket in XYZ project when a Task is moved from To-do --> In-progress in ABC project.

The problem here is the ABC project has global transitions (tickets can move back-and-fourth), in this case when the user moves the ticket back to To-Do and then to In-Progress, the automation is creating duplicates. How can I avoid this? Thanks!

1 answer

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4 votes
Answer accepted
Mark Segall Community Leader Aug 30, 2022

Hi @Sravan Duddella 

You could leverage a label, component, or a hidden custom field that gets populated when the automation is triggered.  Then, create a condition that verifies the label/component/custom field has not been set previously.

Awesome!! Why didn't I think about this... Great hack. Thanks!! 

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I posted an issue, but never mind! It worked. Sorry to bother!!

Like Mark Segall likes this

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