Jira All Logins Failed

[marcocanuto]

After reboot all logins fail.

Any idea ?

[Nic Brough -Adaptavist-]

What does the log say is wrong?

(If it is refused logins, the best guess is that the user directory is failing for some reason, but that really is a guess, as your question has so little information in it)

[LKm]

I  find this information in log: 

2017-07-17 16:05:54,592 ThreadPoolAsyncTaskExecutor::Thread 21 WARN      [o.hibernate.dialect.H2Dialect] HHH000431: Unable to determine H2 database version, certain features may not work

problem with database ?

[Nic Brough -Adaptavist-]

That's not healthy, but I don't think it's fatal, and I don't think it's anything to do with your users logging in.

What do the logs say at the time someone tries to log in?  Refusal to let a user in is recorded, with a reason.

[LKm]

When I try to log in, the log says nothing.

the response of login is :

{"allowCookies":true,"externalUserManagement":false,"isPublicMode":false,"isElevatedSecurityCheckShown":false,"loginSucceeded":false,"captchaFailure":false,"loginError":false,"communicationError":false,"contactAdminLink":"please contact your JIRA administrators","loginFailedByPermissions":false}

[Nic Brough -Adaptavist-]

Unless you've deliberately turned off all the logging, it is definitely logging your attempts to log in.  Have you checked the right log?  And all the others in there?

[LKm]

this is a log in  

atlassian-jira-security.log 

2017-07-17 20:21:15,446 ContainerBackgroundProcessor[StandardEngine[Catalina]] HttpSession [frkdno] destroyed for 'anonymous'
2017-07-17 20:21:39,057 http-nio-8080-exec-7 anonymous 1221x46x1 - 89.115.147.164,66.249.81.176 / HttpSession created [gcf866]

2017-07-17 20:21:43,030 http-nio-8080-exec-5 anonymous 1221x81x1 - 89.115.147.164 / HttpSession created [13x9u14]

[Nic Brough -Adaptavist-]

That looks odd, mine says stuff like:

2017-07-17 21:35:45,175 http-nio-2990-exec-9 anonymous 1295x47x2 z19bht 0:0:0:0:0:0:0:1 /rest/gadget/1.0/login login : 'nic' tried to login but they do not have USE permission or weren't found. Deleting remember me cookie.
2017-07-17 21:35:45,227 http-nio-2990-exec-9 anonymous 1295x47x2 z19bht 0:0:0:0:0:0:0:1 /rest/gadget/1.0/login The user 'nic' has FAILED authentication.  Failure count equals 1

[LKm]

i can make a new setup and copy the database?

[Nic Brough -Adaptavist-]

You can, but I don't know how it will help.  You've not established what the atual problem is.

You need to look at the errors in the logs at the time you try to log in - explicitly test a user and enter the wrong password to check that you get something similar to waht I got in my security log (or another error)

[LKm]

I have some errors in Catalina.out

2017-07-18 12:55:06,764 JIRA Warmer Thread:thread-1 INFO [c.a.jira.i18n.I18nWarmer] Initialised i18n cache in 1604
2017-07-18 12:55:15,816 Caesium-1-1 WARN [c.a.a.c.hash.reader.RemoteHashingInstructionsReader] Unable to read remote instructions with key 'uid.onewayhash'.
2017-07-18 12:55:15,817 Caesium-1-1 WARN [c.a.a.client.hash.BcryptAnalyticsEmailHasher] No instructions for hashing could be found.
2017-07-18 12:55:19,223 hipchat-client:thread-1 WARN [c.a.p.hipchat.token.DefaultHipChatTokenRefreshService] Token with name [AddonToken(1)] refresh failed with status code [500]. Error message [com.sun.jersey.api.client.ClientHandlerException: java.net.UnknownHostException: api.hipchat.com]. Turn on debug mode to see stack trace.
2017-07-18 12:55:19,260 hipchat-client:thread-2 WARN [c.a.p.hipchat.token.DefaultHipChatTokenRefreshService] Token with name [AddonToken(1)] refresh failed with status code [500]. Error message [com.sun.jersey.api.client.ClientHandlerException: java.net.UnknownHostException: api.hipchat.com]. Turn on debug mode to see stack trace.
2017-07-18 12:55:19,270 Caesium-1-1 ERROR [c.a.p.hipchat.ping.DefaultConnectionStatusService] Got an error trying to get the status of the connection
com.atlassian.cache.CacheException: com.google.common.collect.ComputationException: com.google.common.collect.ComputationException: java.util.concurrent.ExecutionException: com.sun.jersey.api.client.ClientHandlerException: java.net.UnknownHostException: api.hipchat.com
at com.atlassian.cache.memory.DelegatingCachedReference.get(DelegatingCachedReference.java:84)
at com.atlassian.cache.compat.delegate.DelegatingCachedReference.get(DelegatingCachedReference.java:22)
at com.atlassian.plugins.hipchat.ping.DefaultConnectionStatusService$3.apply(DefaultConnectionStatusService.java:181)
at com.atlassian.plugins.hipchat.ping.DefaultConnectionStatusService$3.apply(DefaultConnectionStatusService.java:167)
at com.atlassian.fugue.Option$Some.fold(Option.java:421)
at com.atlassian.plugins.hipchat.ping.DefaultConnectionStatusService.requestConnectionStatus(DefaultConnectionStatusService.java:160)
at com.atlassian.plugins.hipchat.ping.DefaultConnectionStatusService.getConnectionStatusInner(DefaultConnectionStatusService.java:152)
at com.atlassian.plugins.hipchat.ping.DefaultConnectionStatusService.getConnectionStatus(DefaultConnectionStatusService.java:246)
2017-07-18 12:55:59,988 Caesium-1-4 DEBUG [c.a.activeobjects.osgi.ActiveObjectsServiceFactory] getService bundle [com.atlassian.support.healthcheck.support-healthcheck-plugin]
2017-07-18 13:25:03,966 Caesium-1-2 DEBUG ServiceRunner [c.a.activeobjects.osgi.ActiveObjectsServiceFactory] getService bundle [com.atlassian.jira.plugins.jira-development-integration-plugin]
 

[Nic Brough -Adaptavist-]

And the errors in the other logs?  The ones that *always* get written to?

[LKm]

https://meocloud.pt/link/39a880a2-6fab-4236-92c4-41d22c34bc8e/Jira-logs/

[marcocanuto]

Problem solved 

Update to last version.

Tks