Jira Administration Gear Icon missing for System Administrator Edited

We have recently bought, installed, and started to configure our Jira Software.  We have configured the User Directories so that it ties into our Active Directory, and using a groups that we specifically created, we assigned that to the same global permissions that the "Jira-Administrator" has access too.

However, when we login with this newly created individual the only options on the "\welcometojira.jsp" page is the question mark icon, and the user profile icon, which has a single option of "Log Off".  

If I try and and Navigate to a page that I know works, and is a part of the Jira System Administration tasks, I can get there.  Why does the Jira Administration Gear cog not come up?  Shouldn't everything look and act the same as the "local" system administrator that was created on install?

Active Directory is setup as "Read only, with Local Groups"

Any help would be greatly appreciated.  

JIRA Software:  7.7.0

Windows Server 2016 

SQL Server 2016 Standard.

thanks.

1 answer

0 vote

Hi Jeremy,

Could you have a look at this article and let us know if the add-on is disabled that controls that menu item? 

The workaround is to visit the full URL mentioned in that article, and it sounds like the situation you're describing.

Hope it helps!

Regards,

Shannon

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Sarah Schuster
Posted Mar 28, 2018 in Jira Software

Can a company’s culture make or break agile adoption?

Can a new-to-agile team survive and thrive in a non-agile culture? If so, what advice would you give to those trying to be agile in a non-agile culture? What's the key(s) to success? Share your thoug...

12,071 views 15 13
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you