Jira Administration Gear Icon missing for System Administrator Edited

We have recently bought, installed, and started to configure our Jira Software.  We have configured the User Directories so that it ties into our Active Directory, and using a groups that we specifically created, we assigned that to the same global permissions that the "Jira-Administrator" has access too.

However, when we login with this newly created individual the only options on the "\welcometojira.jsp" page is the question mark icon, and the user profile icon, which has a single option of "Log Off".  

If I try and and Navigate to a page that I know works, and is a part of the Jira System Administration tasks, I can get there.  Why does the Jira Administration Gear cog not come up?  Shouldn't everything look and act the same as the "local" system administrator that was created on install?

Active Directory is setup as "Read only, with Local Groups"

Any help would be greatly appreciated.  

JIRA Software:  7.7.0

Windows Server 2016 

SQL Server 2016 Standard.


1 answer

0 votes

Hi Jeremy,

Could you have a look at this article and let us know if the add-on is disabled that controls that menu item? 

The workaround is to visit the full URL mentioned in that article, and it sounds like the situation you're describing.

Hope it helps!



Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Thursday in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

438 views 1 15
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot