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Jira AD sync issue

Hi Team, 

In our case, we create a user object in AD and give permission to the Jira group. This used work in past now what has been observed is when we create an AD object and assignee an AD group (Jira) in AD, the user gets created in Jira internal directory but it does not get the Jira application permission which in past used to get automatically. The checkbox of Jira Application is unchecked now which was checked by default when a new user was created and assigned to Jira group in AD. I am unable to find what is going wrong were.   

1 answer

0 votes
Brant Schroeder Community Leader May 02, 2019

It could be one of two issues:

  1. You changed your Jira user directory settings.  For the AD (LDAP) directory there is a setting to add user groups automatically.  You can set this up so it automatically applies the group you are using to provide a Jira license, jira-core-users for example.  You can learn more here: https://confluence.atlassian.com/adminjiraserver/connecting-to-an-ldap-directory-938847052.html?_ga=2.32066234.528327540.1556810616-1785046573.1549295491#ConnectingtoanLDAPdirectory-Groupschemasettings%C2%A0
  2. You changed what groups are able to access Jira. In Jira instances where I am connected to AD then usually I tie a certain AD group to users to manage licensing.  That group is provided access in Jira by managing group access to applications.  If you remove the group then individuals would loose access.  Learn more here: https://confluence.atlassian.com/adminjiraserver/manage-group-access-to-applications-938847042.html

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