Just Installed Jira 7.6.0
Already have two groups ( jira-administrators, jira-software-users )
If i assign both groups to any user, still getting same error "Sorry, your username and password are incorrect - please try again."
I've also tried to change password of user and try to login, but getting same error.
Can anyone help me plz ?
In addition, can you let me know your current groups setup and which groups one of the broken users is in?
I'd also like to see how your users are setup, so JIRA-URL/secure/admin/user/UserBrowser.jspa - but please feel free to censor any details you don't want posted online such as names, email addresses, etc.
Thank you @Shannon Spaniol
We have currently two groups (jira-administrator, jira-software-users). And new user will automatically assign to jira-software-user.
Both group members can not login (except system user).
One thing i want to add that if user will sign up then he or she can login, only when i import project from trello (also imported users from trello) then that users can not login to system.
So i think my Problem is solved. Just want to know why imported users from trello can't login to system
Thanks once again @Shannon Spaniol
Okay so i just import project from Projects -> Import External Project -> Trello .
So all the data of Trello project including Issues and Users are imported in to Jira, and imported users are automatically assign to jira-software-users group.
Only that imported users from trello can't login into System.
One more question - when you go to import Trello, you have the following warning:
Warning: some JIRA configuration settings will limit the Trello importer
Ensure that you configure user permissions and email addresses at the conclusion of the import, as these cannot be imported from Trello. Imported users can then log in by recovering their password.
Can you confirm that you did configure user permissions, email addresses, and had all users recover their passwords? They can do this by clicking Can't access your account.
Yes i have changed email addresses, usernames, passwords of imported users. still they can't login to system.
But i never tried by clicking Can't access your account. i will try that and also look into user configuration again.
For now we are creating user account by sign up.
Thanks again for your help @Shannon Spaniol
I'm John Allspaw, co-founder of Adaptive Capacity Labs, where we help teams use their incidents to learn and improve. We bring research-driven methods and approaches to drive effective inciden...
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