The filter "Custom text field is not EMPTY" not Working in JQL
Steps to Reproduce:
Create a custom field “Status Comment” - type Text Field (multi-line)
Create a filter "Status Comment" is not EMPTY
The filter returns the results with not EMPTY values
JQL shows the issue where the field is EMPTY and NOT EMPTY
The filter "Status Comment" is EMPTY is working fine
Just noticed that the default value in that field contained an empty space. that explained it! I removed it but the result is still the same. We are on Jira cloud, I cannot reindex.
the filter is not fancy, just project = <project name> and "Status Comment" is not EMPTY
Are you using a team-managed project, and is that custom field defined for the project? If so, I wonder if you could be seeing this defect: https://jira.atlassian.com/browse/JRACLOUD-76536
If not, perhaps it is this one related to this field type's editor: https://jira.atlassian.com/browse/JRACLOUD-74027
It looks like it is some kind of glitch. We have the same multiline text filed with the same configurations and it is used for the same issue types and the same projects and the filters (is EMPTY and not EMPTY) are working for the second custom field.
BTY, we just migrated to jira cloud from jira-server. the same filter behavior in jira-server so it is not jira-cloud related...
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