JIRA upgrade

[Milan Atanacković]

Dear all,

We have to upgrade Service Desk and also JIRA Siftware - look at the attachment in the screenshot.

Please, give us instructions regarding information in the screenshot.

Thank you a lot.

Regard

[Nic Brough -Adaptavist-]

Yes, you need to upgrade JIRA's Core installation.

[Milan Atanacković]

Dear Nic, Do we have to shut down the Confluence and pass through whole process of upgrade or we can just download new version of core and upload it?

Thank you.

[Nic Brough -Adaptavist-]

Confluence is a separate system, so you can ignore that.

[Milan Atanacković]

Nic, my misstake, my question is: do we need to shut down the JIRA server?  or we can just download new version of jira core and upload it directly on UI?

Thank you

[Milan Atanacković]

And please, tell us how to upgrade only JIRA Core? Where can we find documentation for that action?

Thank you in advance

[Milan Atanacković]

Also, is this issue conected with ours? https://jira.atlassian.com/browse/JRASERVER-63794

[Nic Brough -Adaptavist-]

Yes, you need JIRA offline to perform the upgrade.  I can't emphasise enough that the routine should be

• Shut it down
• Backup the database
• Backup the home directory (although you can skip the attachments as they won't be touched by the upgrade)
• Backup the installation directory
• Run the installer and tell it to upgrade the existing installation

And that sequence should be tested and proven on a test machine first.