Hi Team, Can you please provide the JIRA service desk API Documentation and please confirm us exact name for JIRA service desk. Actually we are facing little bit confusing names -> Jira Service Desk or Jira Service Management. Please confirm me which one is correct one.
The Product is called Jira Service Management - it used to be called Jira Service Desk until a few months ago when it went through a re-brand. But these are the exact same product
Thanks for the reply.
Actually we found two API DOC's. Please confirm which one we have consider
Depends on what kind of instance you have, Datacenter or Cloud
Also for server you should look towards the latest version of the API
@Grandhi Mounica The two types are Cloud (hosted by Atlassian) and Data Centre (self-hosted). A third 'server' version will still exist for some users, but this is being discontinued and you can no longer buy licenses for the Server version.
Cloud is much quicker and easier to set up and is easily scaleable, because you don't need to worry about setting up servers, proxies etc. See more differences between the different hosting types here.
if you don't have any legacy system you need to start from I agree that Cloud is your best bet.
It does have some things that will need to evolve (it's a younger product than On Premise) and you'll also have to consider whether your company can go cloud.
But future-proof is going cloud :)
For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events