JIRA not sending invite e-mail Edited


We have JIRA hosted on our server. JIRA is configured to use our Mandrill mail server. We can send test e-mails, but when inviting users an e-mail is not sent - what do we need to do?


Best regards,


2 answers

0 votes

Hi Shubash,

I recommend that you add the Jira email logging protocol. This way, once you apply and restart Jira, you can see what's happening to those missing emails.

Let us know if you have any trouble.

Kind Regards,

I found the answer! Outgoing mail was disabled! Thanks.


Thank you for letting me know. When you said you had set up email configuration already I incorrectly assigned that meant outgoing email was on. But that indeed would have been the issue! :D 

Take care, and have a pleasant week.

Kind Regards,

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Thursday in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

461 views 1 15
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot