JIRA had problems starting up

[taegoh_hanmac]

I can not access JIRA suddenly.

I will attach a part of the log file.

<atlassian-jira.log>

2017-12-18 17:51:23,837 http-nio-8090-exec-22 WARN sjyou.hm 1071x3874x1 1rzkn8k 172.16.9.25 /secure/RapidBoard.jspa [c.a.j.p.webfragment.conditions.AbstractIssueCondition] Trying to run condition on an issue, but no issue exists
2017-12-18 17:51:23,837 http-nio-8090-exec-22 WARN sjyou.hm 1071x3874x1 1rzkn8k 172.16.9.25 /secure/RapidBoard.jspa [c.a.j.p.webfragment.conditions.AbstractIssueCondition] Trying to run condition on an issue, but no issue exists
2017-12-18 18:01:43,684 http-nio-8090-exec-8 WARN cjy627 1081x3967x1 1twg2io 172.16.9.68 /secure/RapidBoard.jspa [c.a.j.p.webfragment.conditions.AbstractIssueCondition] Trying to run condition on an issue, but no issue exists
2017-12-18 18:01:43,684 http-nio-8090-exec-8 WARN cjy627 1081x3967x1 1twg2io 172.16.9.68 /secure/RapidBoard.jspa [c.a.j.p.webfragment.conditions.AbstractIssueCondition] Trying to run condition on an issue, but no issue exists
2017-12-18 18:02:00,014 Sending mailitem com.atlassian.jira.mail.IssueMailQueueItem@2fd115b1[issue=com.atlassian.jira.issue.IssueImpl@241b59c3[id=12100,summary=grm ࠜێüv(Xref) ze ߋѭخ² گѦ,key=EDS-134,created=2017-11-29 13:49:25.173,updated=2017-12-18 18:01:50.419,assignee=cjy627(cjy627),reporter=mskim(mskim)],remoteUser=cjy627(cjy627),notificationType=Current_Reporter,eventTypeId=13,templateId=13] WARN anonymous Mail Queue Service [c.a.jira.mail.IssueMailQueueItem] There is no default SMTP Mail server so mail cannot be sent
2017-12-18 18:02:00,014 Sending mailitem com.atlassian.jira.mail.IssueMailQueueItem@65ae8f31[issue=com.atlassian.jira.issue.IssueImpl@241b59c3[id=12100,summary=grm ࠜێüv(Xref) ze ߋѭخ² گѦ,key=EDS-134,created=2017-11-29 13:49:25.173,updated=2017-12-18 18:01:50.419,assignee=cjy627(cjy627),reporter=mskim(mskim)],remoteUser=cjy627(cjy627),notificationType=All_Watchers,eventTypeId=13,templateId=13] WARN anonymous Mail Queue Service [c.a.jira.mail.IssueMailQueueItem] There is no default SMTP Mail server so mail cannot be sent
2017-12-18 18:44:28,755 Caesium-1-1 INFO ServiceRunner [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Running InstallGlancesJobHandler...
2017-12-18 18:44:28,755 Caesium-1-1 INFO ServiceRunner [c.a.j.p.h.service.connect.InstallGlancesJobHandler] There is no link to HipChat, no need to install glances.
2017-12-18 18:44:30,302 Caesium-1-1 INFO ServiceRunner [c.a.j.p.h.service.ping.RefreshConnectionStatusJobHandler] Running RefreshConnectionStatusJobHandler...
2017-12-18 19:44:28,762 Caesium-1-2 INFO ServiceRunner [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Running InstallGlancesJobHandler...
2017-12-18 19:44:28,762 Caesium-1-2 INFO ServiceRunner [c.a.j.p.h.service.connect.InstallGlancesJobHandler] There is no link to HipChat, no need to install glances.
2017-12-18 19:44:30,309 Caesium-1-2 INFO ServiceRunner [c.a.j.p.h.service.ping.RefreshConnectionStatusJobHandler] Running RefreshConnectionStatusJobHandler...
2017-12-18 20:44:28,775 Caesium-1-1 INFO ServiceRunner [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Running InstallGlancesJobHandler...
2017-12-18 20:44:28,775 Caesium-1-1 INFO ServiceRunner [c.a.j.p.h.service.connect.InstallGlancesJobHandler] There is no link to HipChat, no need to install glances.
2017-12-18 20:44:30,322 Caesium-1-2 INFO ServiceRunner [c.a.j.p.h.service.ping.RefreshConnectionStatusJobHandler] Running RefreshConnectionStatusJobHandler...
2017-12-18 21:00:00,186 Caesium-1-4 INFO anonymous Backup Service [c.a.j.bc.dataimport.DefaultExportService] Data export completed in 156ms. Wrote 18460 entities to export in memory.
2017-12-18 21:00:00,186 Caesium-1-4 INFO anonymous Backup Service [c.a.j.bc.dataimport.DefaultExportService] Attempting to save the Active Objects Backup
2017-12-18 21:00:00,608 Caesium-1-4 INFO anonymous Backup Service [c.a.j.bc.dataimport.DefaultExportService] Finished saving the Active Objects Backup
2017-12-18 21:44:28,800 Caesium-1-3 INFO ServiceRunner [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Running InstallGlancesJobHandler...
2017-12-18 21:44:28,800 Caesium-1-3 INFO ServiceRunner [c.a.j.p.h.service.connect.InstallGlancesJobHandler] There is no link to HipChat, no need to install glances.
2017-12-18 21:44:30,331 Caesium-1-4 INFO ServiceRunner [c.a.j.p.h.service.ping.RefreshConnectionStatusJobHandler] Running RefreshConnectionStatusJobHandler...
2017-12-18 22:44:28,822 Caesium-1-4 INFO ServiceRunner [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Running InstallGlancesJobHandler...
2017-12-18 22:44:28,822 Caesium-1-4 INFO ServiceRunner [c.a.j.p.h.service.connect.InstallGlancesJobHandler] There is no link to HipChat, no need to install glances.
2017-12-18 22:44:30,338 Caesium-1-4 INFO ServiceRunner [c.a.j.p.h.service.ping.RefreshConnectionStatusJobHandler] Running RefreshConnectionStatusJobHandler...
2017-12-18 23:11:10,383 localhost-startStop-2 INFO [c.a.jira.startup.DefaultJiraLauncher] Stopping launchers
2017-12-18 23:11:10,508 localhost-startStop-2 INFO [c.a.plugin.manager.DefaultPluginManager] Preparing to shut down the plugin system
2017-12-18 23:11:10,524 localhost-startStop-2 INFO [c.a.plugin.manager.DefaultPluginManager] Shutting down the plugin system
2017-12-18 23:11:10,586 Gemini Blueprint context shutdown thread1 DEBUG [c.a.activeobjects.osgi.ActiveObjectsServiceFactory] ungetService bundle [com.thed.zephyr.je]
2017-12-18 23:11:11,055 localhost-startStop-2 DEBUG [c.a.activeobjects.osgi.ActiveObjectsServiceFactory] ungetService bundle [com.atlassian.jira.plugins.jira-dvcs-connector-plugin]
2017-12-18 23:11:11,274 Gemini Blueprint context shutdown thread2 DEBUG [c.a.activeobjects.osgi.ActiveObjectsServiceFactory] ungetService bundle [com.pyxis.greenhopper.jira]
2017-12-18 23:11:12,651 Gemini Blueprint context shutdown thread1 DEBUG [c.a.activeobjects.osgi.ActiveObjectsServiceFactory] ungetService bundle [com.xiplink.jira.git.jira_git_plugin]
2017-12-18 23:11:12,730 Gemini Blueprint context shutdown thread2 DEBUG [c.a.activeobjects.osgi.ActiveObjectsServiceFactory] ungetService bundle [com.atlassian.troubleshooting.plugin-jira]
2017-12-18 23:11:13,042 Gemini Blueprint context shutdown thread2 DEBUG [c.a.activeobjects.osgi.ActiveObjectsServiceFactory] ungetService bundle [com.atlassian.streams.thirdparty-plugin]
2017-12-18 23:11:13,198 Gemini Blueprint context shutdown thread2 DEBUG [c.a.activeobjects.osgi.ActiveObjectsServiceFactory] ungetService bundle [com.atlassian.plugins.authentication.atlassian-authentication-plugin]
2017-12-18 23:11:13,433 Gemini Blueprint context shutdown thread1 DEBUG [c.a.activeobjects.osgi.ActiveObjectsServiceFactory] ungetService bundle [com.atlassian.labs.hipchat.hipchat-for-jira-plugin]
2017-12-18 23:11:13,636 Gemini Blueprint context shutdown thread2 DEBUG [c.a.activeobjects.osgi.ActiveObjectsServiceFactory] ungetService bundle [com.atlassian.plugins.base-hipchat-integration-plugin-api]
2017-12-18 23:11:13,652 Gemini Blueprint context shutdown thread1 DEBUG [c.a.activeobjects.osgi.ActiveObjectsServiceFactory] ungetService bundle [com.atlassian.jira.plugins.webhooks.jira-webhooks-plugin]
2017-12-18 23:11:13,902 Gemini Blueprint context shutdown thread2 DEBUG [c.a.activeobjects.osgi.ActiveObjectsServiceFactory] ungetService bundle [com.atlassian.whisper.atlassian-whisper-plugin]
2017-12-18 23:11:14,230 Gemini Blueprint context shutdown thread2 DEBUG [c.a.activeobjects.osgi.ActiveObjectsServiceFactory] ungetService bundle [com.atlassian.plugins.atlassian-whitelist-api-plugin]
2017-12-18 23:11:15,089 Gemini Blueprint context shutdown thread1 DEBUG [c.a.activeobjects.osgi.ActiveObjectsServiceFactory] destroy
2017-12-18 23:11:15,886 Gemini Blueprint context shutdown thread1 INFO [c.a.j.plugins.monitor.MonitoringScheduler] Unscheduling metrics collector...
2017-12-18 23:11:15,886 Gemini Blueprint context shutdown thread1 INFO [c.a.j.plugins.monitor.MonitorLauncher] Stopped JIRA monitoring
2017-12-18 23:11:15,917 FelixStartLevel WARN [c.a.p.osgi.factory.OsgiBundlePlugin] Cannot disable Bundle 'rome.rome-1.0', not ACTIVE
2017-12-18 23:11:15,917 FelixStartLevel WARN [c.a.p.osgi.factory.OsgiBundlePlugin] Cannot disable Bundle 'org.osgi.service.cm-1.5.0.201505202024', not ACTIVE
2017-12-18 23:11:15,917 FelixStartLevel WARN [c.a.p.osgi.factory.OsgiBundlePlugin] Cannot disable Bundle 'org.apache.httpcomponents.httpcore-4.4.1', not ACTIVE
2017-12-18 23:11:15,917 FelixStartLevel WARN [c.a.p.osgi.factory.OsgiBundlePlugin] Cannot disable Bundle 'org.apache.httpcomponents.httpclient-4.5.3', not ACTIVE
2017-12-18 23:11:15,917 FelixStartLevel WARN [c.a.p.osgi.factory.OsgiBundlePlugin] Cannot disable Bundle 'io.atlassian.fugue.scala-4.5.0', not ACTIVE
2017-12-18 23:11:15,917 FelixStartLevel WARN [c.a.p.osgi.factory.OsgiBundlePlugin] Cannot disable Bundle 'io.atlassian.fugue.retry-4.5.0', not ACTIVE
2017-12-18 23:11:15,917 FelixStartLevel WARN [c.a.p.osgi.factory.OsgiBundlePlugin] Cannot disable Bundle 'io.atlassian.fugue.optics-4.5.0', not ACTIVE
2017-12-18 23:11:15,917 FelixStartLevel WARN [c.a.p.osgi.factory.OsgiBundlePlugin] Cannot disable Bundle 'io.atlassian.fugue.guava-4.5.0', not ACTIVE
2017-12-18 23:11:15,917 FelixStartLevel WARN [c.a.p.osgi.factory.OsgiBundlePlugin] Cannot disable Bundle 'io.atlassian.fugue-4.5.0', not ACTIVE
2017-12-18 23:11:15,917 FelixStartLevel WARN [c.a.p.osgi.factory.OsgiBundlePlugin] Cannot disable Bundle 'com.springsource.org.jdom-1.0.0', not ACTIVE
2017-12-18 23:11:15,917 FelixStartLevel WARN [c.a.p.osgi.factory.OsgiBundlePlugin] Cannot disable Bundle 'com.springsource.com.sun.syndication-0.9.0', not ACTIVE
2017-12-18 23:11:15,933 FelixStartLevel WARN [c.a.p.osgi.factory.OsgiBundlePlugin] Cannot disable Bundle 'com.atlassian.plugin.atlassian-spring-scanner-runtime', not ACTIVE
2017-12-18 23:11:15,933 FelixStartLevel WARN [c.a.p.osgi.factory.OsgiBundlePlugin] Cannot disable Bundle 'com.atlassian.plugin.atlassian-spring-scanner-annotation', not ACTIVE
2017-12-18 23:11:16,214 FelixStartLevel WARN [c.a.p.osgi.factory.OsgiBundlePlugin] Cannot disable Bundle 'com.atlassian.bundles.nekohtml-1.9.12.1', not ACTIVE
2017-12-18 23:11:16,214 FelixStartLevel WARN [c.a.p.osgi.factory.OsgiBundlePlugin] Cannot disable Bundle 'com.atlassian.bundles.json-20070829.0.0.1', not ACTIVE
2017-12-18 23:11:16,214 FelixStartLevel WARN [c.a.p.osgi.factory.OsgiBundlePlugin] Cannot disable Bundle 'com.atlassian.bundles.icu4j-3.8.0.1', not ACTIVE
2017-12-18 23:11:16,277 localhost-startStop-2 WARN [c.a.p.osgi.factory.OsgiBundlePlugin] OSGi container not running or undefined: Will not remove bundle listener and will not close package admin service
2017-12-18 23:11:16,277 localhost-startStop-2 WARN [c.a.p.osgi.factory.OsgiBundlePlugin] OSGi container not running or undefined: Will not remove bundle listener and will not close package admin service
2017-12-18 23:11:16,292 localhost-startStop-2 WARN [c.a.p.osgi.factory.OsgiBundlePlugin] OSGi container not running or undefined: Will not remove bundle listener and will not close package admin service
2017-12-18 23:11:16,292 localhost-startStop-2 WARN [c.a.p.osgi.factory.OsgiBundlePlugin] OSGi container not running or undefined: Will not remove bundle listener and will not close package admin service
2017-12-18 23:11:16,292 localhost-startStop-2 WARN [c.a.p.osgi.factory.OsgiBundlePlugin] OSGi container not running or undefined: Will not remove bundle listener and will not close package admin service
2017-12-18 23:11:16,292 localhost-startStop-2 WARN [c.a.p.osgi.factory.OsgiBundlePlugin] OSGi container not running or undefined: Will not remove bundle listener and will not close package admin service
2017-12-18 23:11:16,292 localhost-startStop-2 WARN [c.a.p.osgi.factory.OsgiBundlePlugin] OSGi container not running or undefined: Will not remove bundle listener and will not close package admin service
2017-12-18 23:11:16,292 localhost-startStop-2 WARN [c.a.p.osgi.factory.OsgiBundlePlugin] OSGi container not running or undefined: Will not remove bundle listener and will not close package admin service
2017-12-18 23:11:16,292 localhost-startStop-2 WARN [c.a.p.osgi.factory.OsgiBundlePlugin] OSGi container not running or undefined: Will not remove bundle listener and will not close package admin service
2017-12-18 23:11:16,292 localhost-startStop-2 WARN [c.a.p.osgi.factory.OsgiBundlePlugin] OSGi container not running or undefined: Will not remove bundle listener and will not close package admin service
2017-12-18 23:11:16,292 localhost-startStop-2 WARN [c.a.p.osgi.factory.OsgiBundlePlugin] OSGi container not running or undefined: Will not remove bundle listener and will not close package admin service
2017-12-18 23:11:16,292 localhost-startStop-2 WARN [c.a.p.osgi.factory.OsgiBundlePlugin] OSGi container not running or undefined: Will not remove bundle listener and will not close package admin service
2017-12-18 23:11:16,308 localhost-startStop-2 WARN [c.a.p.osgi.factory.OsgiBundlePlugin] OSGi container not running or undefined: Will not remove bundle listener and will not close package admin service
2017-12-18 23:11:16,308 localhost-startStop-2 WARN [c.a.p.osgi.factory.OsgiBundlePlugin] OSGi container not running or undefined: Will not remove bundle listener and will not close package admin service
2017-12-18 23:11:16,308 localhost-startStop-2 WARN [c.a.p.osgi.factory.OsgiBundlePlugin] OSGi container not running or undefined: Will not remove bundle listener and will not close package admin service
2017-12-18 23:11:16,308 localhost-startStop-2 WARN [c.a.p.osgi.factory.OsgiBundlePlugin] OSGi container not running or undefined: Will not remove bundle listener and will not close package admin service
2017-12-18 23:11:16,949 localhost-startStop-2 INFO [c.a.jira.startup.DefaultJiraLauncher] JIRA launchers stopped in 6566ms

[Shannon S]

Hi there,

Did this start happening randomly, or was it after you made a change and attempted to restart Jira? Can you let us know what changes might have occurred? 

Can you attempt to restart Jira and tail the logs to see what other errors you see when it tries to come up?

Regards,
Shannon