We are having a issue. Jira (v7.3.5#73016-sha1:3e40501) gives 500 error after server reboot.
Hosting company have updated GitLab, then they rebooted the server.
Afterwards Jira shows 500 error immediately after login.
Maybe you have idea what might be causing issues or how to recover it?
Error 500 is HTTP code for "Internal server error". So it can mean a lot. ;)
Are you completely unable to access Jira?
Please have a look inside the Jira Application Logs and see for "fatal" or "error" right after the startup.
There is basically one exception which is thrown everytime request is made:
2018-04-03 15:29:11,120 http-nio-8082-exec-6 ERROR - [o.a.c.c.C.[.[localhost].[/].[action]] Servlet.service() for servlet action threw exception
java.lang.NoClassDefFoundError: Could not initialize class webwork.dispatcher.GenericDispatcher
... 88 filtered
This is likely to be an issue with Java.
The error looks exactly like this one: Cannot start JIRA after fresh installation, 500 error page
This might apply to you even if it is not a fresh installation. You mentioned your hosting company updated GitLab. Ask them if they did anything to Java too.
Usually Jira uses a bundled Java Runtime Environment, but maybe you are using the System JRE?
When to use CSV importer When managing your processes in Jira, there are many occasions where you need to create a lot of tasks. Creating them one by one will cost you a lot of time and effort and i...
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