JIRA/ZenDesk Integration

[Elyse Cosentino]

Is there a way to refine a search for open issues with number of ZD tickets linked? We're trying to quickly surface bugs and UX/UI issues where we've received the most reports from customers (linked ZenDesk tickets).

[Dhiren Notani_Exalate_]

Hi @Elyse Cosentino 

This is Dhiren from Exalate.

Exalate, provides a fully bi-directional synchronization between Zendesk and Jira (among other ITSM systems) that is fully customizable. It is easy to set up and the entire customization can be configured using a no-code interface. 

If you would like to see a customized demo of the product in action, feel free to book a slot with us. 

Thanks
Dhiren

[Diana_Architect_ZigiWave]

@Elyse Cosentino , hi. Just want to share another tool, a 3rd party one, that will also help you with the integration. It's called ZigiOps, and does not require coding. It's easy to deploy, allows for customization to fit your use cases and can help you transfer various fields (and data) in both directions. Feel free to check it out and if you want to see in action, you can always book a demo.

Regards, ZigiWave team

[Bruno Barbosa]

you will need a third-party app, for example Zendesk JIRA connector, unfortunately the official and free Zendesk app does not allow this type of integration.

[Elyse Cosentino]

Thanks! I think we already have an integration, since we can see the number of linked ZD tickets in JIRA when looking at the specific bug ticket (and vice versa).

Really what we're looking for is a refined search in JIRA to filter tickets according to quantity of linked ZD tickets.