JIRA Software: Reply by email to notifications

[Michaël Monserrat]

Hello,

We will use JIRA SM and JIRA Software on the same cloud.

JIRA SM users receive notifications and can reply by email.

JIRA Software users receive notifications by email, but when they try to reply, by email, their reply is not added in the comments.

Is this normal?

Thank you, in advance, for your help.

[Vero Rivas]

Hi @Michaël Monserrat 

   Look at this posts, maybe can help you

   https://confluence.atlassian.com/adminjiraserver/configuring-jira-applications-to-receive-email-from-a-pop-or-imap-mail-server-938847645.html

   https://support.atlassian.com/jira-cloud-administration/docs/configure-email-notifications/

Cheers