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Hello,
We will use JIRA SM and JIRA Software on the same cloud.
JIRA SM users receive notifications and can reply by email.
JIRA Software users receive notifications by email, but when they try to reply, by email, their reply is not added in the comments.
Is this normal?
Thank you, in advance, for your help.
Look at this posts, maybe can help you
https://support.atlassian.com/jira-cloud-administration/docs/configure-email-notifications/
Cheers
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