JIRA/Slack Flag Notification

[adam.cormack]

Is it possible to trigger a Slack notification once an issue is flagged? I've looked at Notification Schemes and the Slack Integration settings, but I'm unable to find any options to achieve this.

[Daniel Eads]

Hi Adam,

There are a couple ways to trigger Slack notifications when an issue is flagged.

1. Jira Cloud for Slack is the standard Slack integration and accessible from the "Slack integration" option in your project's settings. From there, you can use this filter to fire a notification when an issue is flagged to whatever channels you need:
   
   

   JQL Filter: Flagged = Impediment
   
   Issue is: updated

   
   
   
   
   
   The caveat here is that if the issue is updated while it is still flagged, more notifications will be triggered. For example, after flagging an issue with this method, I then re-prioritized it in the backlog, and a second notification was triggered:
   
   
   
   
2. Using an Automation rule, you can trigger a notification when the flag is added and only when the flag is added. In contrast to the previous method, only one notification will fire while the issue is flagged.
   
   
   • Trigger: Field value changed
     • Fields to monitor for changes: Flagged
   • Condition: Issue fields condition
     • Field: Flagged
     • Condition: equals (in any order)
     • Value: Impediment
   • Action: Send Slack message
     • See the documentation for setting up this action - you will need to create an incoming webhook in Slack to configure this action

The only trick here is that flagging an issue stores a value in a custom field. Taking that into consideration, it's possible to filter for the flag with JQL or custom field comparisons, and then use the included tools (Slack integration and Automation) to trigger notifications.

Cheers,
Daniel