JIRA Service Desk Attachments not shown

[Daniel Swiatek]

In my service desk our customer cant see any attachments. the got the permission to add attachments. They can add and after that the image was not found. 

[Paulo Hennig]

Hi, Daniel.
In addition to Fadoua's response, notice that Jira can't render SVG files as you can see at the support cases below:
- https://jira.atlassian.com/browse/JSDSERVER-3607
- https://jira.atlassian.com/browse/JSDSERVER-3121

So may I ask you if this is happening with different file types other than svg? If you aren't sure about that, you can also take a look at the file-sytem of your instance (JIRA-HOME/data) or even on the table "fileattachment" as the query below:

select project.pkey,jiraissue.issuenum,fileattachment.filename,fileattachment.mimetype,fileattachment.filesize from fileattachment 
join jiraissue on fileattachment.issueid=jiraissue.id
join project on jiraissue.project=project.id
where project.pkey='IFPSERVICE' and jiraissue.issuenum=118

Last but not least, you can also review the log files in real time (JIRA-HOME/log/atlassian-jira.log) when opening the attachment to see if there's an exception that would lead us to the resolution of this behavior. 

[Fadoua]

I will check the format if it is supported and then the size of the attachment