JIRA Service Desk Attachments not shown

In my service desk our customer cant see any attachments. the got the permission to add attachments. They can add and after that the image was not found. 

Bildschirmfoto 2017-11-22 um 15.49.59.pngBildschirmfoto 2017-11-22 um 15.54.05.png

2 answers

2 votes
Paulo Hennig Atlassian Team Nov 23, 2017

Hi, Daniel.
In addition to Fadoua's response, notice that Jira can't render SVG files as you can see at the support cases below:

So may I ask you if this is happening with different file types other than svg? If you aren't sure about that, you can also take a look at the file-sytem of your instance (JIRA-HOME/data) or even on the table "fileattachment" as the query below:

select project.pkey,jiraissue.issuenum,fileattachment.filename,fileattachment.mimetype,fileattachment.filesize from fileattachment 
join jiraissue on fileattachment.issueid=jiraissue.id
join project on jiraissue.project=project.id
where project.pkey='IFPSERVICE' and jiraissue.issuenum=118

Last but not least, you can also review the log files in real time (JIRA-HOME/log/atlassian-jira.log) when opening the attachment to see if there's an exception that would lead us to the resolution of this behavior. 

0 votes
Fadoua Boualem Community Champion Nov 22, 2017

I will check the format if it is supported and then the size of the attachment

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Feb 26, 2019 in Jira Software

How to prevent the propagation of unused project schemes, workflows & screens in Jira software

Atlassian ranks project attributes as the third most important factor impacting performance in the category of data. It’s not surprising, since project attributes are precisely the rules used to ma...

630 views 0 7
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you