In addition to Fadoua's response, notice that Jira can't render SVG files as you can see at the support cases below:
So may I ask you if this is happening with different file types other than svg? If you aren't sure about that, you can also take a look at the file-sytem of your instance (JIRA-HOME/data) or even on the table "fileattachment" as the query below:
select project.pkey,jiraissue.issuenum,fileattachment.filename,fileattachment.mimetype,fileattachment.filesize from fileattachment
join jiraissue on fileattachment.issueid=jiraissue.id
join project on jiraissue.project=project.id
where project.pkey='IFPSERVICE' and jiraissue.issuenum=118
Last but not least, you can also review the log files in real time (JIRA-HOME/log/atlassian-jira.log) when opening the attachment to see if there's an exception that would lead us to the resolution of this behavior.
Atlassian ranks project attributes as the third most important factor impacting performance in the category of data. It’s not surprising, since project attributes are precisely the rules used to ma...
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