JIRA Service Desk Attachments not shown

In my service desk our customer cant see any attachments. the got the permission to add attachments. They can add and after that the image was not found. 

Bildschirmfoto 2017-11-22 um 15.49.59.pngBildschirmfoto 2017-11-22 um 15.54.05.png

2 answers

1 vote
Paulo Hennig Atlassian Team Nov 23, 2017

Hi, Daniel.
In addition to Fadoua's response, notice that Jira can't render SVG files as you can see at the support cases below:
https://jira.atlassian.com/browse/JSDSERVER-3607
https://jira.atlassian.com/browse/JSDSERVER-3121

So may I ask you if this is happening with different file types other than svg? If you aren't sure about that, you can also take a look at the file-sytem of your instance (JIRA-HOME/data) or even on the table "fileattachment" as the query below:

select project.pkey,jiraissue.issuenum,fileattachment.filename,fileattachment.mimetype,fileattachment.filesize from fileattachment 
join jiraissue on fileattachment.issueid=jiraissue.id
join project on jiraissue.project=project.id
where project.pkey='IFPSERVICE' and jiraissue.issuenum=118

Last but not least, you can also review the log files in real time (JIRA-HOME/log/atlassian-jira.log) when opening the attachment to see if there's an exception that would lead us to the resolution of this behavior. 

0 vote
Fadoua M. Boualem Community Champion Nov 22, 2017

I will check the format if it is supported and then the size of the attachment

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