In addition to Fadoua's response, notice that Jira can't render SVG files as you can see at the support cases below:
So may I ask you if this is happening with different file types other than svg? If you aren't sure about that, you can also take a look at the file-sytem of your instance (JIRA-HOME/data) or even on the table "fileattachment" as the query below:
select project.pkey,jiraissue.issuenum,fileattachment.filename,fileattachment.mimetype,fileattachment.filesize from fileattachment
join jiraissue on fileattachment.issueid=jiraissue.id
join project on jiraissue.project=project.id
where project.pkey='IFPSERVICE' and jiraissue.issuenum=118
Last but not least, you can also review the log files in real time (JIRA-HOME/log/atlassian-jira.log) when opening the attachment to see if there's an exception that would lead us to the resolution of this behavior.
When to use CSV importer When managing your processes in Jira, there are many occasions where you need to create a lot of tasks. Creating them one by one will cost you a lot of time and effort and i...
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