JIRA Service Desk Attachments - how to make them optional

I am having reports from customers that JSD is asking them to add attachments when they are reporting problem thorug JSD portal..How can I change so that attachment field is optional?

1 answer

1 accepted

Hi,

In the project settings, you select the request types and for each request you have the ability to edit the fields and mark them as required or not.

https://confluence.atlassian.com/servicedeskcloud/configuring-the-customer-portal-732528918.html


Kind regards,

Thanks-sorted

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Sarah Schuster
Posted Mar 28, 2018 in Jira Software

Can a company’s culture make or break agile adoption?

Can a new-to-agile team survive and thrive in a non-agile culture? If so, what advice would you give to those trying to be agile in a non-agile culture? What's the key(s) to success? Share your thoug...

13,471 views 16 15
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you