Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

JIRA Server Mobile App - Well this is awkward

Have JIRA 8.1 with Service Desk as well.

The Add-On for mobile is enabled.  We are able to login without an issue.  We see a list of issues, that list of issues updates with no problem.  However when we attempt to view any issue we get the below message:

Well this is awkward - The issue may have been deleted or you don't have permission to view it.

We have tried with multiple accounts, including admin accounts and always get this error.  Any suggestions to solve would be great.


2 answers

Turns out it was on me.

We ran the current JIRA installers which usually updates everything or at least we were under that impression.

It only updated Service Desk, and Core but did not touch Jira Server even though its on the same install.  

Ran the installer for Jira Software and it resolved it

Glad you got it working!



0 votes

Hey Aaron,

To clarify - are you only getting this error when viewing issues from the Jira Mobile app, but the same user can view the issue as you expect from a standard mobile browser?



Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Software

Presenting the "Best of 2020" Jira Software roundup!

Catch up with Atlassian Product Managers in our 2020 Demo Den round-up! From Advanced Roadmaps to Code in Jira to Next-Gen Workflows, check out the videos below to help up-level your work in the new ...

4,490 views 5 15
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you