JIRA — Internal Server Error

Dear Supporter,

I have problem install Jira software connect to database MS SQL 2012 server and it has message error "Error reference: db875ea6-8756-46b1-8711-83136aa6d1a5" and i checked in database created for Jira generated many tables.

Jira software version: atlassian-jira-software-7.4.3-x64

MS SQL 2012 server

Please help fix issue.

Thanks,

4 answers

4 accepted

0 votes
Accepted answer
https://confluence.atlassian.com/adminjiraserver071/connecting-jira-applications-to-sql-server-2012-802592195.html 

Have you followed this guide? 

I have followed wtih your link and it still error.

connection from jira wtih database it can connect because i saw many tables generated but it has error message 

JIRA — Internal Server Error
Error reference: db875ea6-8756-46b1-8711-83136aa6d1a5

 

refeshed page it just display just message in header "HTTP 500 internal message error"

0 votes
Accepted answer

i have found message error

 

Cause

Referer URL: http://localhost:8080/secure/SetupDatabase!default.jspa
com.opensymphony.module.propertyset.PropertyImplementationException: while inserting: [GenericEntity:OSPropertyEntry][propertyKey,jira.i18n.language.index][entityName,jira.properties][entityId,1][id,null][type,5] (SQL Exception while executing the following:INSERT INTO dbo.propertyentry (ID, ENTITY_NAME, ENTITY_ID, PROPERTY_KEY, propertytype) VALUES (?, ?, ?, ?, ?) (Cannot insert the value NULL into column 'ID', table 'DMC_JIRASoftware.dbo.propertyentry'; column does not allow nulls. INSERT fails.))

 

How can i fix this error?

 

Thanks.

Hi Yim,

We have got the same issue,

Can you please let me know how do you fix it?

Thanks.

See my responses below, Confirm you have Java 8 installed and the classpath is set

Confirm Java class path has been setup correctly and what version of java you are using

in CMD or terminal java -version

 

 

0 votes
Accepted answer

Get the lastest version of JIRA there has been a patch 

hello yim we are facing same issue... can you guide us to fix it?

Do you need any help with this?

I used a newer version of Java 8 to fix the issue

Reg ,

just installing the JAVA 8 fixed the issue? or did you do anything else?

@gagan m sYes, Issue was resolved by using Java 8 confirm the classpath has been setup after updating the java -version

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