We have several project and some that are under construction, but somehow we can toggle of some of the project on the customer portal which is very annoying and unsightly.
We remove all portal related ticket autorisation for the 3 projects we don't want showing up, but there are still there...
I'm not that new with Jira, but shouldn't be a basic feature? Why can we just remove a project from the portal???
@Catherine_dicaire A user will always see the project in the portal if they have the permission to. If a customer or service agent has the Browse Issues permission in the project's permission scheme, then they will be able to view the project within the portal. If they then have the Create Issues permission as well, they will be able to raise a request.
You can hide the forms within the portal, but not the project's portal itself - that is hidden by the correct setting of the project permission
Try removing the Browse Project permission for everyone except Administrators in the Permission Scheme for that Project. See if that helps.
The other things is to remove all of the Request Types from the portal view. The project will still show up, but there won't be any other options under there if someone clicks on the project.
Finally, vote for this feature request and follow for updates: https://jira.atlassian.com/browse/JSDCLOUD-4642
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