JIRA: Cannot add user, all the user directories are read-only.

When attempting to add my administrator account for the first time set up, I receive the above error. 

In the jira-software logs this message is shown:

2017-09-19 11:23:01,449 http-nio-8080-exec-10 WARN anonymous 683x216x1 1m3r1oi 0:0:0:0:0:0:0:1 /secure/SetupLicense.jspa [c.a.jira.application.ApplicationConfigurationHelper] There are no writable directories to create the default group for the new license.


I would appreciate any advice.

I am running on MS Server 2008 R2

1 answer

0 votes
Brant Schroeder Community Champion Sep 19, 2017

Are you using the internal JIRA user directory? The error message suggests that the system has been hooked up to LDAP or some other directory in a read-only mode, and the internal directory switched off.  It needs at least one directory to be read/write so it can add groups.

Brant Schroeder Community Champion Sep 19, 2017

Also what DB are you using?

We are currently using Sql 2005

Brant Schroeder Community Champion Sep 26, 2017

Are you using the internal JIRA user directory?

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