Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

JIRA Board User Removal after all tickets have been closed and marked done


I am unable to remove a user from the JIRA Board after closing all of his tickets. Using the JQL query, I mass updated the status of his tickets to done but the assignee icon still appears.

I also revoked the users access hoping that would work but neither have been successfull. 


1 answer

2 votes
John Funk Community Leader Nov 26, 2021

Hi Rajiv,

Are the issues still showing on the board even though they are done? The icon for the user will show up as long as any cards on the boards have the user on the card. 

The issue persists. I have moved all of the users tickets to 'Done' and also did so in the 'Advanced Search' area using the JQL query but I still see their name appearing as shown in the attached screenshot



John Funk Community Leader Dec 06, 2021

Maybe change the assignee on all of the Done tickets to another user. 

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira

Do you use Jira Cloud with Microsoft Teams?

Hi, Jira users! Do you use Jira alongside Microsoft Teams? We want to hear how you’ve used the power of Jira Cloud and Microsoft Teams (via the Jira Cloud for Microsoft Teams app) to achieve a team...

142 views 2 5
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you