JIRA Agile blocks JIRA startup after JIRA 5.2.11 to 6.0.7 upgrade


We upgraded JIRA from 5.2.11 to 6.0.7.

While JIRA initially appeared to start ok, subsequent restarts resulted in JIRA appearing to be running, but not serving any content.

Removing the Agile 6.3.1 plugin seemed to resolve that, and JIRA was able to be restarted.

When we now attempt to install Agile, we get a stuck "Downloading and installing" popup from UPM. Agile appears to be present, but missing sprints.


4 answers

1 accepted

I raised a support ticket in atlassian and they replied as follows.

"After investigating this fully, this is a bug in JIRA Agile and I've raised a bug for it under GHS-9991. The problem is you have 22k fixVersions, which is a huge amount!

The workaround to the bug is contained with that issue - please take a look to see how to get JIRA Agile up and running. Long term please review the way your fixVersions are being created as we don't expect JIRA to have that many."

Thanks Norman and Marcus. :)

If you have not fixed your issue yet, there was an install issue using UPM with Greenhopper(Agile). Try a manual install for Greenhopper.

The Greenhoppergets stuck even after re-indexing. Please tell me how to fix this.

0 vote

Hi Anandhi,

Try shutting JIRA down, removing all jar files with Greenhopper or agile in it's name from the $JIRA_HOME/plugins/installed-plugins directory, download the latest file from Atlassian Marketplace and add the new file to the directory, start JIRA again and re-index.

Hope this helps,


Suggest an answer

Log in or Join to answer
Community showcase
Emilee Spencer
Published 7 hours ago in Marketplace Apps

Marketplace Spotlight: DeepAffects

Hello Atlassian Community! My name is Emilee, and I’m a Product Marketing Manager for the Marketplace team. Starting with this post, I'm kicking off a monthly series of Spotlights to highlight Ma...

30 views 0 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot