Ah, sorry, I thought you were using OnDemand, not a local install. How did you configure your user directory? If it's external (like LDAP) then you'll need to go to that system. If it's internal, have a look at https://confluence.atlassian.com/display/JIRA/Retrieving+the+JIRA+Administrator
...PermissionsStartOnly=true User=www-data Group=www-data ExecStart=/opt/jira/bin/startup.sh ExecStop=/opt/jira/bin/shutdown.sh TimeoutStartSec=120 TimeoutStopSec=600 PrivateTmp=true [Install] WantedBy...
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