JIRA Agile Notifications

There are some events in JIRA agile we want to run notifications on.

For example, customers submit issues via a JIRA Service Desk, some of which are change requests.

When an issue is moved to a sprint, we want to add a comment to the ticket stating that the issue was moved into the sprint, and have that e-mailed to the reporter – So that they know their issue has been planned and when we expect to be working on it.

I can't find any events for this in notification schemes though – or anywhere to add them…

-Leonard

1 answer

Hi Leonard,

You can set notifications to be sent when someone adds a comment to the ticket.

  • Access JIRA as administrator
  • Click on cogwheel icon
  • Click on Projects
  • Click on the Service Desk Project you want
  • Click on notifications
  • Click on Actions then select Edit notifications
  • Click on Add next to "Issue Commented" (or another)
  • Select Reporter then click on Add

With these steps, the user who reported the issue will receive an e-mail when issue is commented.
You can also set a whole group to receive it, it's your choice.

Thanks and regards,
Paula Silveira

If you set notifications to be sent when someone updates the ticket, the user will receive an e-mail informing the status also.

Yes but then this means adding a comment every time we put a ticket into a sprint, we want to send a notification, or have the issue automatically commented on when the issue is placed in the sprint.

How would the spring be presented to the user in service desk?

I understand now. I found a workaround on https://answers.atlassian.com/questions/298955/how-to-get-notified-when-issues-are-assigned-to-a-sprint. Sprint notifications are not supported, however, there's a request for that https://jira.atlassian.com/browse/GHS-6395.

This doesn't seem to be available for my JIRA onDemand install, how would I do this in JIRA onDemand?

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