I had a mistake in the design of a new workflow.
Now an issues status says "closed" but the solution says "not done" .. i have the german translation of JIRA, so perhaps my translation here is wrong...
I changed the workflow, but the issuse still remains "not done" and i've not found a way to change it now.
Is there any chance to change it's solution to "done"? Or will ist be displayed "not done" untill the end of days !?
Attention:we use JIRA OnDemand
Thank's for your answers, sorry, i have no karma to spend...
BTW, even if you can't add an outgoing transition you can alway set up a global transition temporarily (in your workflow designer / restrict it to administrators ), add the screen/ post-function and delete the transition afterwards. I do that a lot :-)
What i understand from your request is that you want to update the resolution to Done but you cannot achieve it as your issue is now closed.
Two things you need to do here,
1. Remove the jira.issue.editable=false key from the closed issue status. This will allow you to edit closed issues.
2. It seems that the workflow you are using is not asking you to enter a resolution when you are moving the issue to resolved/closed status. For this you need to create a screen which has resolution field in it and associate it with the transitions leading into the resolved/closed status in your workflow.
Rahul has it right. But insead of his first step I would add a transition from Closed to Closed (using the screen with the resolution field) and set a condition that only admins can do this. So you can prevent that a non admin user is going to edit closed issues while those issues are editable.
I feel you can follow Udo's option here. Thats a better solution to prevent editing closed issues.
If however you want to edit closed issues by removing the condition jira.issue.editable=false then you can find that option by clicking on edit on your workflow and clicking on on the view properties button on your status Closed.
@Jack Graves [AC] first caught our eye with his incredible breakdown of what, in his opinion, can make or break a Jira software implementation. (Read his thoughts on this thread)! In this follow...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs