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Issues migrating from Jira Server to Jira Cloud


We are migrating from Jira Server to Jira cloud using "Migrate to Cloud" app.

The issue is that we an not find our Service Desk project to migrate; the app only shows "Software" projects. How can we migrate our JSD project, issues, customers, attachments and boards from server to cloud?


Thank you in advance.

2 answers

1 accepted

3 votes
Answer accepted
Alexis Robert Community Leader Apr 28, 2021

Hi @Amauri Gabriel , 


from the Atlassian documentation on the Jira Cloud migration assistant, it looks like it does not handle Service projects :


This means that you can only mirgrate Jira Core or Jira Software projects using the assistant.

For your Service project, you will need to do a full import from a Server backup :


Let me know if this helps, 



Hi, @Alexis Robert 

Thank you for your help, that solved my issue!

0 votes
SriKumar P Atlassian Team May 09, 2022

Hi @Amauri Gabriel ,

Good day.

Please note that the latest version of the Migration Plugin now supports the migration of the Jira Service Management project. 


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