Issues migrating from Jira Server to Jira Cloud

[Amauri Gabriel]

Hi,

We are migrating from Jira Server to Jira cloud using "Migrate to Cloud" app.

The issue is that we an not find our Service Desk project to migrate; the app only shows "Software" projects. How can we migrate our JSD project, issues, customers, attachments and boards from server to cloud?

Thank you in advance.

[Alexis Robert · Accepted solution]

Hi @Amauri Gabriel , 

from the Atlassian documentation on the Jira Cloud migration assistant, it looks like it does not handle Service projects : https://support.atlassian.com/migration/docs/use-the-jira-cloud-migration-assistant-to-migrate/

This means that you can only mirgrate Jira Core or Jira Software projects using the assistant.

For your Service project, you will need to do a full import from a Server backup : https://support.atlassian.com/migration/docs/use-jira-site-import-to-migrate-from-server-to-cloud/

Let me know if this helps, 

--Alexis

[Amauri Gabriel]

Hi, @Alexis Robert 

Thank you for your help, that solved my issue!