We are migrating from Jira Server to Jira cloud using "Migrate to Cloud" app.
The issue is that we an not find our Service Desk project to migrate; the app only shows "Software" projects. How can we migrate our JSD project, issues, customers, attachments and boards from server to cloud?
Thank you in advance.
Hi @Amauri Gabriel ,
from the Atlassian documentation on the Jira Cloud migration assistant, it looks like it does not handle Service projects : https://support.atlassian.com/migration/docs/use-the-jira-cloud-migration-assistant-to-migrate/
This means that you can only mirgrate Jira Core or Jira Software projects using the assistant.
For your Service project, you will need to do a full import from a Server backup : https://support.atlassian.com/migration/docs/use-jira-site-import-to-migrate-from-server-to-cloud/
Let me know if this helps,
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