Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Issues migrating from Jira Server to Jira Cloud

Hi,

We are migrating from Jira Server to Jira cloud using "Migrate to Cloud" app.

The issue is that we an not find our Service Desk project to migrate; the app only shows "Software" projects. How can we migrate our JSD project, issues, customers, attachments and boards from server to cloud?

jira.png

Thank you in advance.

1 answer

1 accepted

1 vote
Answer accepted
Alexis Robert Community Leader Apr 28, 2021

Hi @Amauri Gabriel , 

 

from the Atlassian documentation on the Jira Cloud migration assistant, it looks like it does not handle Service projects : https://support.atlassian.com/migration/docs/use-the-jira-cloud-migration-assistant-to-migrate/

 

This means that you can only mirgrate Jira Core or Jira Software projects using the assistant.

For your Service project, you will need to do a full import from a Server backup : https://support.atlassian.com/migration/docs/use-jira-site-import-to-migrate-from-server-to-cloud/

 

Let me know if this helps, 

 

--Alexis

Hi, @Alexis Robert 

Thank you for your help, that solved my issue!

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Marketplace Apps & Integrations

Staying organized with Jira: best practices for a better project management

Project managers know this problem: A “mountain of work” lays in front of you, and you don’t know how and where to tackle them. Different to-dos lie ahead, but just one task after the other can be ha...

244 views 2 1
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you