This appears to be the same issue as this one: https://answers.atlassian.com/questions/188952/issues-in-to-do-state-don-t-appear-in-backlog
I started progress on it, and it became available on the Agile board. I'd really like to be able to work with them in ToDo...that makes more sense for our time.
First of all please check if all the statuses in your workflow are mapped to one of the jira agile column on your scrum board.
It may be that only in progress is mapped on your board and not the previous status which may be Open and hence issues in Open do not appear on your board.
You can check the mapping by clicking on configure and select the second tab of columns.
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...PermissionsStartOnly=true User=www-data Group=www-data ExecStart=/opt/jira/bin/startup.sh ExecStop=/opt/jira/bin/shutdown.sh TimeoutStartSec=120 TimeoutStopSec=600 PrivateTmp=true [Install] WantedBy...
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