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Issues from non Jira team members (not issue collector on site)

We are thinking of implementing Jira but need a way for non development team members to put in tickets for bugs or issues and get notified about the status of them. Is there a way to do this that isn't an "issue collector" on our site?


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Hello Melissa,

I understand that you would like to allow external users that do not have a license to create tickets in JIRA and get notified about its updates. Is that correct?

The application which would fit for your need is JIRA Service Desk. With JIRA Service desk, you would be able to create a customer portal where you can allow external users (Customers) to create tickets and get notified about its updates, including by e-mail. 

In fact, most of JIRA Customers combines both JIRA Software and Service Desk utilities, so you can use JIRA software to track and log work for your development team while the Service Desk application would be to receive/answer external users requirement.

For more information about this functionality, you can check the documentation below:

Configuring a Customer portal in JIRA Service Desk

Let me know if this information helps.

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