Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Issue remains "Unresolved" after transition Edited

Hello, I am encountering a problem with the resolution attribution :

I have setup the transition when moving to "done" to prompt the user to choose a resolution from a screen and disabled the auto-resolution of the "Done" column.

The post function "UpdateIssueFieldFunction; = resolution; field.value = " is also set up.

However, even though the resolution prompt screen works perfectly, the resolution chosen in this screen is not attributed to the current issue and it remains "unresolved" after being moved to the "done" column.

What have I missed ?

Thank you for your help.

1 answer

0 votes

Hello Arnaud,

I hope you are having a nice day.

Could you please let us know why you have set up the post function "UpdateIssueFieldFunction; = resolution; field.value = " in your transition?

I believe that this is keeping your resolution as unresolved. Try the steps below:

1 - Remove all the post functions related to the resolution field

2 - Double check if the screen with the resolution field is properly configured in your workflow and publish it

Let us know if this information helps. :)

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Software

Presenting the "Best of 2020" Jira Software roundup!

Catch up with Atlassian Product Managers in our 2020 Demo Den round-up! From Advanced Roadmaps to Code in Jira to Next-Gen Workflows, check out the videos below to help up-level your work in the new ...

229 views 1 4
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you