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Issue remains "Unresolved" after transition Edited

Hello, I am encountering a problem with the resolution attribution :

I have setup the transition when moving to "done" to prompt the user to choose a resolution from a screen and disabled the auto-resolution of the "Done" column.

The post function "UpdateIssueFieldFunction; field.name = resolution; field.value = " is also set up.

However, even though the resolution prompt screen works perfectly, the resolution chosen in this screen is not attributed to the current issue and it remains "unresolved" after being moved to the "done" column.

What have I missed ?

Thank you for your help.

1 answer

0 votes

Hello Arnaud,

I hope you are having a nice day.

Could you please let us know why you have set up the post function "UpdateIssueFieldFunction; field.name = resolution; field.value = " in your transition?

I believe that this is keeping your resolution as unresolved. Try the steps below:

1 - Remove all the post functions related to the resolution field

2 - Double check if the screen with the resolution field is properly configured in your workflow and publish it

Let us know if this information helps. :)

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