Issue reached into Jira very slowly

[Roja Gurram]

Hi All,

I need someone's help on this issue,

CLIENT sent through the attached issue to JIRA via EMAIL HANDLER.  Unfortunately, it doesn’t show in JIRA Dashboard under “Reported by Me”. I’ve try to click on the “Refresh” icon, but it shows the same ( ticket  ) AFTER HOURS.

Could someone please advise ASAP.

[Gonchik Tsymzhitov]

Hi! 

Let's start from atlassian-jira-incoming.logs . 

Then check how about other mail handler? How about spam ? 

[Roja Gurram]

Hi Gonchik,

What need to check specifically on other email handler please ? In spam none of the issues are in Queue.

Please advise accordingly.

[Gonchik Tsymzhitov]

Have a look at <jira-home>/logs/atlassian-jira.log

then in

<jira-home>/logs/atlassian-jira-incoming-mail.log

also, you can check the next KB

https://confluence.atlassian.com/jirakb/diagnose-incoming-mail-issues-in-jira-server-229180314.html

https://confluence.atlassian.com/jirakb/jira-incoming-mail-handler-processes-the-email-using-an-incorrect-user-968684632.html