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Issue not opening from link

Links for the issues from Dashboard and from Issue Tab are not working. Please help.

2 answers

0 votes
Fazila Ashraf Community Leader Feb 17, 2021

@wipl  , can you explain the issue in detail?

What error do you see? Is that only for a particular project / dashboard /agile board?

Did you try to reindex already?

I am facing this issue for all of the projects, Please find the screen shot enclosed.

https://ratanrashi.com/jira.png 

re indexing done several times, this issue is arriving since I have migrated Jira to a new server

Fazila Ashraf Community Leader Feb 17, 2021

@wipl  , does it happen for all users?

If i understand correctly, you are able to search for the issues in the filters but not able to open them. Is that right?

Did you try running integrity checker?

@Fazila Ashraf I am able to search issues from filters and open them, but when I click on the hyperlink from Dashboard or try to navigate to the issue directly from the url it doesn't work.

Yes Integrity check is showing "No errors were found."

0 votes
Daniel Ebers Community Leader Feb 17, 2021

Hi @wipl

could you please double check by using Jira Admin Helper (Permission Helper) if one of the troubling issues is indeed still available for your user?

https://confluence.atlassian.com/adminjiraserver/jira-admin-helper-938847791.html

I am trying to figure out if something related to permissions was changed what would not explain why you are still able to search for issues but not open them - but it could be worth to double check anyway.

Also, when this will show nothing useful I am wondering if you are able to spot anything suspicious from atlassian-jira.log - hopefully an error message that brings light into this is logged?
https://confluence.atlassian.com/jirakb/useful-log-files-in-jira-1027120387.html

Regards,
Daniel

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