Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Issue changing transition automatically, history shows as if executed by user. Edited

Dear community,

We have a strange issue in Jira Software Cloud.
Since a few weeks, user Toon noticed that tickets are being put back in status 'ready for validation' after they have been put on 'ready for release'.  History on the tickets shows as if it was Toon who did this, but that is incorrect.  Toon didn't do anything with the ticket.

We checked the automation rules, but there is no rule making this transition.  And there is also no rule that is configure to "act as user: Toon".
We also checked the workflow; there is no post-function doing something similar.

Does somebody have an idea where we can look to figure out what's happening here?
Audit log doesn't show useful information.  Is there any other logging that we can check?

Thanks in advance!

Issue history.png

1 answer

1 accepted

0 votes
Answer accepted
John Funk Community Leader May 11, 2021

Hi Erik,

I would start by going to the list of all Automation Rules and click on Audit Log. Not just the list of Project Automations, but ALL automations. 

Then go through the list to the time when this transition happened - 4:04 PM and see if there was a rule that executed at that time across the organization. 

Hi John,

Thanks.  That's indeed a good place to have a general overview.
I did check and - by checking the timestamps 4:04 PM & 3:54 PM - it points me to an automation rule that looks related, because it acts upon change in ticket resolution (which is the case in above example).

But the funny part is:
(1) nothing is configured to execute this rule as Toon (it's configured to use 'Automation for Jira') and
(2) no actions are defined to do a status transition.
(3) in both cases of above ticket, the audit log claims: "no actions performed".

2021-05-11 20_00_37-Automation rules - Jira.png2021-05-11 20_01_02-Automation rules - Jira.png2021-05-11 20_09_39-Automation rules - Jira.png

So, now I would look for something about that same time that is triggered by a new comment being added. 

Although Automation for Jira is the Actor - that's mainly used for permissions to execute the trigger. It will still show the name of the person who caused the trigger to fire. 

My thought is that you are caught in a loop. The card gets closed, a comment gets added and another automation fires that says when a comment gets added then transition it back to reopened. 

Although Automation for Jira is the Actor - that's mainly used for permissions to execute the trigger. It will still show the name of the person who caused the trigger to fire. 

Aha, I was not aware of this!

As I cannot reproduce easily, I'll have to wait for another occurrence.
Your hypothesis sounds possible, but as far as I can see, that's not the case here.

I also noticed there is an option to define triggers on a state transition, but none is configured at the moment.  I'll keep an eye on if the issue is still happening after all.

Thanks for your input so far! 

John Funk Community Leader May 17, 2021

you can probably just create a test card and run it through the process to see. :-)

That's what we did and the issue didn't recur.

It's something strange...

But we'll keep an eye on it and investigate next time it happens.

Like John Funk likes this
John Funk Community Leader May 21, 2021

If this takes care of what you needed, can you click on the Accept Answer button above to close this one out? Thanks!

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Confluence

Introducing External Collaboration for Confluence

We’re excited to introduce external collaboration for Confluence, now available in early access. It is available to preview for Confluence Cloud Premium and Enterprise customers. (If you're not on ...

207 views 0 8
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you