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Is there any reason why a search for attachments on a Cloud sandbox would fail?

Assume the following query:

attachments is not empty

I have a server to cloud migration going on.

  • I can execute this query successfully on server. 
  • I can execute this query successfully on the cloud site.
  • I cannot execute this query successfully on the sandbox attached to the cloud site.

This doesn't make sense to me.


1 answer

0 votes
Brant Schroeder Community Leader Jun 17, 2021

@Rob Horan 

Can you make sure that on sandbox that the attachment field is not marked as "hidden" in the field config scheme for any of the projects.  You can change your JQL to a specific sandbox project and see if you are getting the same error.  If you are check the permissions on that project and if the field is visible.

Hi @Brant Schroeder ,

I had the opportunity to speak with someone at Atlassian about this, and I showed them the problem, along with how it worked in other environments.  Their honest answer was they didn't know why it was happening.

Trust me when I say those items above are not the issue here.

Brant Schroeder Community Leader Jun 17, 2021

@Rob Horan So you have a support ticket in with Atlassian so they can look at the instance?

I have a MOVE ticket for a cloud migration

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