Is there a way to receive data from Gainsight into Jira (cloud)?

Ben B February 28, 2024

I am interested to have a bi-directional communication between Jira (cloud) and Gainsight that every time I update a project/task in Gainsight which was pushed from Jira, it will also update in Jira. 

Use Case: 
If I send an email from Gainsight or log something to the timeline, or complete a task on a CTA that it will then sync with and complete the “task” in Jira as well or visa versa.

Thank you

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Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 28, 2024

@Ben B Welcome to the Atlassian community

Have you looked at the integration that Gainsight provides to Jira - https://www.gainsight.com/integration/jira/   Looks like they are using the Jira API.  

Ben B February 28, 2024

Thank you Brant. What you have pointed me shows one directional traffic from Jira to Gainsight and not back. 

"from Jira objects (Incidents and Projects) into Gainsight"

I wonder if there is any tool/app that can allow a reverse traffic back into the Jira from Gainsight.

Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 28, 2024

@Ben B You could always use something like Zapier https://zapier.com/apps/jira-software-server/integrations/gainsight to connect both applications through their APIs.  Depending on the API offerings from Gainsight you could use automation on the Jira side to send responses back to Gainsight via their API https://confluence.atlassian.com/automationkb/how-to-extend-automation-for-jira-with-rest-api-calls-1021217952.html 

Ben B February 28, 2024

Thank you for the suggestion. The issue is not sending the info back to Gainsight, but to send the info back to Jira.

Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 28, 2024

@Ben B Did you look at Zapier as a solution? it should be able to allow triggers to happen both ways.

Ben B February 28, 2024

Thank you. I will look into it.

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