Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Is there a way to decode or remove user mention in the body of a comment when using smart values

Is there a way to decode or remove user mention in the body of a comment when using smart values?

I am sending an email when an issue meets a certain criteria and would like to include comments but the user mentions displayed are ugly. I would like to remove or decode the accountID to user name.

Example

[~accountid:557058:3242d09a-2bc3-45d8-9e23-c4f297841a63]

TL/DR

I am a little sketchy on the specific implementation...

1 answer

Hi @Chris Byrne 

Removing them is easy, if you do not mind any gaps in your comments.  Please try the replaceAll() function with a regular expression to remove everything surrounded by the brackets.

{{#issue.comments}}
{{body.replaceAll("(\[.*\])", "")}}{{/}}

If you want a placeholder, you may replace the empty "" with something else, like "USER-MENTION".  Please see this documentation for more about that function:

https://support.atlassian.com/jira-software-cloud/docs/smart-values-text-fields/#Smartvaluestextfields-replaceAll-Stringregex-Stringreplacement-

Best regards,

Bill

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

JSM June Challenge #2: Share how your business teams became ITSM rockstars

For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...

315 views 9 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you