Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Is there a way to bulk update remove inactive users?

I need to remove a handful of users who appear in various fields in my Insight records.  These users have been disabled in Active Directory and now appear as Inactive in Jira.   The fields I'm having trouble with are multi-value fields, such as one I've called Interested Individuals.

I can run a query for any of the disabled users ("Interested Individuals" like "Schmoe"), but when I try to bulk update to remove them from the fields in question, they don't appear.  I understand that they shouldn't appear if I'm doing a bulk update add, but for a bulk update remove, they really should.  Instead I now have several hundred records I need to update manually.

Thanks

1 answer

0 votes
Asha
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Oct 27, 2023

Thanks for responding, but that link is about how to remove users from Jira as a whole for licensing reasons.

I'm talking about removing them from Jira insight records.  I have validators in some of my workflows to ensure that all referenced users are active before allowing, for example, the Submit action.  I'd like to proactively find and replace all instances of those inactive users (e.g. Joe  Inactive User appears as the Owner for services a, b and c and as an Approver for security groups x, y  and z) before someone calls to say an urgent RFC is being held up by my validator.  

Thanks.

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events