Without JQL I would have a lot more open issues! It's really not too bad. To help underatandinf take a "simple" JIRA query and just cloick the advanced optin, it now translates your simple query into JQL.
Most things can be filtered out in JQL. E.g. in the case you just mentioned one would add
status != resolved
Feel free to give more details and I could help working up a custom JQL query if you like.
...PermissionsStartOnly=true User=www-data Group=www-data ExecStart=/opt/jira/bin/startup.sh ExecStop=/opt/jira/bin/shutdown.sh TimeoutStartSec=120 TimeoutStopSec=600 PrivateTmp=true [Install] WantedBy...
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