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Is there a way that you can tag a JIRA ticket in email and the email would get attached as comment

Is there a way that you can tag a JIRA ticket in email and the email would get attached as comment to the JIRA ticket ?

Like @xxx-3114 - FYI and the content of the email will show up as comments on the JIRA.

2022-09-20_12h04_08.png

1 answer

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Hello @Dibyendu Kankalia 

Welcome to the community.

Are you working with a Jira Service Desk project and the email handler for such projects or with the generic email handler functionality?

Generally if the email subject has a Jira issue key in it, then the email will be attached to that issue as a comment. This does depend on the configuration of the email handler, though.

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