Is it possible to view the status of a ticket if you are not in the project?

[Paula Pokusa]

We have two teams working together, however due to some constraints one of the teams is not able to see any projects outside of their own. The issue we are facing is when one of their tickets is blocked by the other team's ticket they are unable to see the ticket at all. I am trying to find a way to allow the team to ideally be able to see the ticket number that they are blocked by but also the status of that ticket. 

[John Funk · Accepted solution]

Hi Paula,

If they don't have access to the project (i.e. Browse Project permissions) there is no way to see any information about any issues on that project. 

[Bill Sheboy]

Hi @Paula Pokusa 

I am wondering about the situation you describe... how can one team have work which depends upon on another team when they do not have visibility to each other's work items?  How do the plan and coordinate shared work?

Instead, is there an opportunity to give the shared work to just one team, breaking the dependency?

Best regards,

Bill