Is it possible to use a separate email for email notifications than for SSO login?

Ryan Taylor February 19, 2024

We require all our users to log in via a single SSO but have additional/alternate emails for a subset of users where content should be sent to an alternate email.

Is it possible to configure user accounts such that they use 1 email for logging in and another for receiving email notifications from Jira?

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Walter Buggenhout
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February 19, 2024

Hi @Ryan Taylor,

No and yes. A user's email address is what identifies that user in the Atlassian ecosystem. So, having 2 different email addresses to represent the same person would force you to have essentially 2 different users in the system. That is technically possible, but most likely not what you want and more expensive than you probably want as well (each user takes up a license seat).

So, actually: no - it's not possible.

Hope this helps! 

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