Is it possible to disable the duplicate ticket feature on the create issue screen?

hjewell July 2, 2021

Many users use this feature, but don't actually update all the necessary fields, causing more work for someone else to clean up their mistakes. 

 

Any chance this feature can be turned off? 

 

Thank you!!!

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Trudy Claspill
Community Leader
Community Leader
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July 2, 2021

What do you mean by the "duplicate ticket" feature? I don't see anything with that name on the Create Issue screen. Are you talking about the "Create Another" checkbox?

Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 2, 2021

Assuming that you are talking about the Create Another checkbox next to the Create button in the Create Issue dialog, there is currently no way to disable it.

There are change requests about being able to select the fields that copies values from the original issue into the new issue.

https://jira.atlassian.com/browse/JRACLOUD-36827

https://jira.atlassian.com/browse/JRACLOUD-34480

hjewell July 2, 2021

Thank you. Yes, I meant the "Create Another" checkbox. Hopefully, it's something we can do in the future!. 

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