We would like to move the help desk tickets to the Infrastructure or Development boards as Bugs but cant figure out how do achieve this.
You'll probably have to do some setup for this - depending on how your desks are configured.
Your service desk can be configured to submit tickets as bugs (or any other issue type you want). That's a regular option in service desk/JSM. You'll need to be an admin on the Service desk, then within the request types and issue types fields you can set that up.
You can also use post-function or automation to add data or labels (or anything) as an input that the jira boards can use to see those service desk issues**. The regular jira/development board filters will need to be set up to look for those field values.
Alternatively, you can use automation to make a new bug within a different classic jira project, and link them to the corresponding service desk ticket.
**There are some considerations, such as ticket visibility. Generally, only Service Desk agents can see tickets on the service desks, so a regular Jira board will not necessarily work since the issues on it require permission to see service desk tickets.
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